Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase, including the order number and purchase date.

To start a return, you can contact us at peripherybystephanie@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Please note that a shipping and handling fee of $10.95 applies to all returns and will be deducted from your refund. You can always contact us for any return question at peripherybystephanie@gmail.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately (within 10 days of the delivery date) if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.  All sales are final.

Exchanges
We also offer a 21-day window to request an exchange for your purchase. There is a shipping & handling fee of $6.95 for all exchanges.

Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us for assistance.